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Contracts Manager (Small Works) Facilities Management

To apply for this role, please email your CV and covering letter detailing how you meet the criteria set out in the job description to



Established in 1979, Shield Services Group has become one of the largest national service providers in the environmental service sector. We have grown steadily over the years and have constantly adapted to meet the demands and changing practices of the sectors we work with. However, some things have never changed and we believe that our success is based upon our original core principal of exceptional customer care. We feel honoured to have many long-standing relationships with our clients, many of whom we have been working with for years.

Shield Services Group is an equal opportunity employer and values diversity.

Shield M&E have a great opportunity for a Contracts Manager to assist the senior operation team to accurately survey, price & deliver small works packages across a varied portfolio of sites within the South West & South East.


Roles & Responsibilities

  • Establish and monitor the operational service levels to ensure contract KPI’s are achieved
  • Ensure that a consistent level of service delivery is provided across each site within the portfolio
  • Develop and maintain strong client relationships across the portfolio
  • Analyse and report any service failures
  • Ensure all new contract start-ups are manned and KPI’s are adhered to
  • Accurate and timely production of management reports
  • Management of the work order/Extension process
  • Working across a wide range of electrical systems
  • Attendance & surveying of multiple client sites
  • Working with our internal job management system
  • Actively manage & monitor NICEIC electrical certification & tender works based on remedial actions
  • Small project work, planned preventive maintenance & statutory compliance
  • Manage engineering pool to deliver works in line with the above
  • Oversee NICEIC completion & sign off paperwork


  • Monitor and manage work in progress to maintain profit levels and adhere to budgets
  • Ensure timely and accurate submission and payment of financial applications
  • Management of the invoicing process
  • Sub-contractor management including compliance, performance reviews, training and audits
  • Grow the profit of the business through sales of new business, including additions to existing business
  • Accurate and timely submission of estimates utilising the established format
  • Experience working with a schedule of rates


  • Ensure all work is carried out in accordance with health, safety and environmental quality
  • Internal audits of resource management including security vetting procedures, training, communication and adherence to PPM programmes
  • Develop and coordinate action plans to implement any improvement initiatives
  • Coordinate any site inspections and audits
  • Ensure site files are up to date
  • Ensure compliance reports are completed for each site as required
  • Monitoring of work activities to ensure quality is adhered to

Health & Safety

  • Ensure all staff working across the portfolio have received the required Health & Safety information, instruction and training
  • Ensure that the standards required by the health and safety policy with regard to the site set up and risk assessments are implemented and monitored, including sub-contractors
  • Ensure employees are trained in health and safety matters
  • Ensure that the proper procedures are followed for the reporting and recording of all accidents and incidents
  • Ensure that all properties under their control comply with health and safety legislation

People Management

  • Regularly review and appraise the performance of staff, providing coaching or training solutions as required
  • Ensure that all employee-related issues are dealt with in a timely manner and in line with the Company policies and procedures

Skills & Experience

  • Demonstrates a strong service orientation and awareness of the importance of delivering high standards of customer service
  • Ability to clearly communicate work tasks and win the commitment of others to achieve high levels of operational performance
  • Ability to cost-effectively, supervise and manage resources available to achieve a high level of service across the portfolio
  • Adaptable and flexible approach to work requirements
  • Ability to build positive relationships with clients in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships
  • Ability to maintain an objective and positive focus through periods of high and sustained work pressure, utilising excellent time management to assess and prioritise essential tasks
  • Self-motivated and capable of working within a team environment
  • Excellent interpersonal, written and verbal communication skills
  • Good knowledge of information technology, including Microsoft, word, excel and outlook
  • Experienced in the role of qualified supervisor for the NICEIC

Job Types: Full-time, Permanent

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