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Helpdesk Administrator

To apply for this role, please email your CV and covering letter detailing how you meet the criteria set out in the job description to



Job Description

Established in 1979, Shield Services Group has become one of the largest national service providers in the asbestos, insulation, scaffolding, marine and demolition sectors. As of 2016, Shield M&E was born following the same successful model and adding a new division to the group. We have grown steadily and constantly all the while adapting to meet the demands and changes of the sector. However, some things have never changed and we believe that our success is based upon our original core principal of exceptional customer care.

Shield Services Group is an equal opportunity employer and values diversity.

An opportunity has arisen for a Helpdesk Administrator to join the Mechanical, Electrical & Facilities Services team in Bristol.

Main Duties:

  • Generating weekly job reports for CM’s
  • Book all works & engineer’s schedules
  • Input leads, tasks & quotations
  • Opening new jobs
  • Organising documentation – engineer & subcontractor reports
  • Approve job cards whilst monitoring tracker data
  • Progress jobs to CM approval stage
  • Manage all data input on customer portals
  • Complete client engagement for FM projects – before, during & post
  • Follow pre-written scripts and procedures and keep updated
  • Raising contractor work orders
  • Raising supplier purchase orders and updating an internal spreadsheet
  • Chasing suppliers for order paperwork
  • Weekly hire reports for CM’s
  • Answer phone, action where applicable and relay messages accordingly

Qualities and requirements:

  • Good telephone manner
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Competent in the use of all Microsoft Office programmes
  • Able to prioritise work whilst working under pressure
  • Flexibility with hours of work to cope with work demands
  • Able to work on own initiative and as part of a team
  • Committed to ongoing personal development

Job Types: Full-time, Permanent

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